If you’re a business owner, chances are you already have someone helping with your tech; maybe a go-to employee who knows their way around computers, or a vendor you call when something breaks. That’s IT support. And it’s essential.
But what about IT security?
Here’s the reality: many businesses assume their support person or team is also handling security, but that’s not always the case. In fact, it’s one of the most common blind spots we see in small and midsize organizations.
Let’s break down what each one really covers, and why you need both.
What Does IT Support Actually Do?
IT support keeps your day-to-day systems running. It’s reactive. Something breaks? They fix it. Something new? They set it up. You need help figuring something out? They walk you through it.
Common tasks handled by IT support include:
- Setting up new user accounts and devices
- Installing or updating software
- Fixing login issues and password resets
- Troubleshooting printers, emails, or internet connectivity
- Replacing or repairing hardware
- Answering “how-do-I” questions from your staff
This is the work that keeps your operations moving smoothly. But while IT support is great at solving problems, it doesn’t always prevent them, especially when those problems come from outside threats.
So, What Is IT Security?
IT security is a different discipline entirely. It’s proactive, not reactive. It’s focused on protecting your business from cyber threats, external hackers, internal mistakes, data loss, compliance issues, and more.
Here’s what a strong IT security strategy includes:
- Firewalls, antivirus, and endpoint protection
- Proactive monitoring for suspicious activity or breach attempts
- Regular software patching and vulnerability management
- Data backup and recovery planning
- Compliance support for HIPAA, PCI, or industry-specific regulations
- Security awareness training for employees
- Dark web monitoring for stolen company credentials
- Immediate response planning in case of a breach
This isn’t about fixing something that’s broken. It’s about making sure it doesn’t break in the first place, especially by someone trying to cause harm.
Why You Shouldn’t Assume You’re Covered
One of the biggest misconceptions we see? Businesses assume their IT support provider is handling security.
Here’s the truth: unless you’ve confirmed that your provider has cybersecurity expertise and is actively managing your risk, you might be exposed.
Even a well-meaning internal employee who’s “good with tech” isn’t equipped to manage business-grade cybersecurity. It requires a completely different skill set, specialized tools, and constant attention.
Cybersecurity is not a once-a-year task. It’s an always-on process.
Security Threats Are Always Changing
Today’s risks look very different from last year’s. New ransomware strains, zero-day vulnerabilities, and highly convincing phishing attacks emerge constantly.
Without a true security strategy in place, your business isn’t just vulnerable, it’s relying on luck.
And when something goes wrong, luck isn’t a strategy you want to fall back on.
This Is Where LDTech Comes In
At LDTech, we provide both sides of the equation: dependable IT support and business-class cybersecurity.
Here’s what we do:
- Build and manage layered defenses (firewalls, antivirus, DNS filtering, etc.)
- Monitor for real-time threats, intrusions, or system vulnerabilities
- Run compliance checks and provide documentation for audits
- Train your team to recognize phishing and social engineering attacks
- Watch the dark web for exposed credentials tied to your domain
- Help you respond quickly and correctly if something ever goes wrong
With LDTech, you’re not guessing. You’re protected.
Peace of Mind Comes From Knowing, Not Hoping
We get it. You’re focused on running your business, not managing firewalls or checking for ransomware. That’s our job.
If you’re unsure whether your systems are secure, or you’ve just been assuming your support person “has it covered”, let’s talk. We’ll assess where you stand, explain where the gaps are (if any), and help you build a stronger defense moving forward.
Your data. Your reputation. Your business. They’re worth protecting the right way.
